Department: HR and Training Department
Reporting Structure: Assistant Training Manager
Responsibilities:
- Assist in all training and development activities and assessment of program effectiveness
- Responsible for all training administration prior to training delivery
- Assist in conducting all on- and off-site in-house training sessions
- Assist in Training Needs Analysis and conduct post-training assessments for staff development
- Plan and conducts training and skills assessments
- Evaluate the effectiveness of trainee evaluation process
- Review and audit the skills of trainers and coach
- Maintain training facilities and equipment
- Stay current on new training development and industry trends
- Organize and prepare training schedules and materials
- Coordinate, plan and conduct audits on outlets for cleanliness, maintenance and service standards
- Plan, organize and monitor the auditing of product quality at the outlets
- Compile new and changes in existing product specifications and requirements
- Other duties and projects as assigned
Requirements:
- Diploma in Training and Development, Human Resource Management or equivalent
- Experienced in conducting stand up training and On-the-Job training
- Great passion in people development and preferably with at least 2 years’ of relevant experience in F&B or related industry
- Good interpersonal and communications skills
- Dedicated, committed and keen tolerant
- Positive working attitude
- Strong planning, analytical and problem solving skills
Department: Operation / Production
Reporting Structure: Production Head / Senior Baker
Basic function
- To assist the production head and senior baker in maintaining the highest standard of bread with quality creativity and consistency
- To build and maintain a strong efficient team
Responsibilities:
- To control wastage
- Flexible to help and coordinate all production activities to all bakers and trainees
- To check on freshness and preparation of stock, dough, filling, topping items and daily usage materials
- To perform monthly, weekly, and daily ordering of ingredients and packaging in individual section
- To execute all bread production
- To prepare miser-en-place for the following day
- To maintain cleanliness in production area at all times
- Respond to directly train to all staff in each station of production so as to provide constant consistency in bread preparation, taste, texture, temperature, visual appeal and potion
- To follow up all any bread production staff regarding the skill, machinery use, equipment use, and material using by focusing on SOP
- To exercise care in preventing the use of spoilt or contaminated products in any phase of bread preparation
- To coordinate the receiving of material order from warehouse.
- To prepare the monthly, weekly, and daily report of production section.
Requirements:
- Minimum 6 months experience as Baker 2
- Minimum Secondary education
- Keen to learn and show great passion in bakery
- Good Communication Skills, Enthusiasm, Positive Attitude, Honesty and Integrity, Flexibility, and Leadership skills
- Computer Skills: Ms Word, Ms Excel, Internet and Email
Cham & Ly Corporation is the only one company that has exclusive rights with opening the restaurants, BreadTalk Brand from Singapore, in Cambodia. BreadTalk Cambodia brings a new bread experience to the country. It makes premium bakery products at reasonable prices within reach by people in the country.
We are seeking to attract and develop exceptionally talented and motivated individuals who share our passion for excellence to join our team of professionals for the following positions: Customer Service Executive
Reporting Structure:
- Branch Manager / Store In-Charge
RESPONSIBILITIES:
- Maintain smooth daily operation of the workstations
Customer Service
- Coach, guide and provide feedback to staff on work tasks, customer service and product quality
- Assist in managing outlet sales
- Set and demand QSC standards for outlet
- To prepare and brief staff on new marketing promotions and ensure their commitment
- Handle customer request and complaints independently and inform BM/AOM as necessary
- To communicate effectively with the outlet team, BM, AOM, CK and suppliers
- To track and control product ordering and receiving to manage stocks, wastage and variance
- To assist Branch Manager in month-end stocktaking
REQUIREMENTS:
- With a minimum of 3 years’ experience in the service industry to lead a team
- Candidates without experience will be considered for Customer Service Assistant
- Minimum Secondary education
- Keen to learn and show great passion in bakery
- Knowledge of English and MS office such as Word, Excel, PowerPoint.
- Good Communication Skills
- Interest in the Job
- Enthusiasm, Positive Attitude, Honest and Trust worthy
Candidates are requested to send their resume to (HR@breadtalk.com.kh) or below address.
Reporting Structure:
- Senior Customer Service Assistant
Responsibilities:
• To ‘BreadTalk 7’ and suggestive selling
• To operate POS functions including payment modes, promotion key, voucher redemption, staff meal, staff discount, and transaction void
• To perform POS opening and closing without supervision
• To handle POS transactions accurately and effectively during peak hours
• To prepare cash deposit accurately
• To handle cake receiving upon delivery and perform proper cake storage, tagging and maintenance
• To handle cake booking, inquiries and delivery
• To handle product ordering and receiving upon delivery
Requirements:
• With a minimum of 1 year’s experience in the service industry
• Customer service oriented
• Dynamic, pleasant and cheerful personality
• Minimum Secondary education
• Bilingual in English and Khmer
• Good Communication Skills
• Interest in the Job
• Enthusiasm
• Positive Attitude
• Honesty and Integrity
Address: #36, Street 228, Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh. Email: hr@breadtalk.com.kh, Tel: 023 977 977
